Satisfaction questionnaire for the patient and / or the caregiver

1. How satisfied are you with the communication and addressing way of our staff? 1. How satisfied are you with the communication and addressing way of our staff? Very pleased Pleased Not pleased Deeply unpleased

2. How satisfied are you with the quality of the linen in the hospital? 2. How satisfied are you with the quality of the linen in the hospital? Very pleased Pleased Not pleased Deeply unpleased

3. How satisfied are you with the activity and involvement of the medical staff who cared for you? 3. How satisfied are you with the activity and involvement of the medical staff who cared for you? Very pleased Pleased Not pleased Deeply unpleased

4. How satisfied are you with the cleanliness and general atmosphere of the hospital? 4. How satisfied are you with the cleanliness and general atmosphere of the hospital? Very pleased Pleased Not pleased Deeply unpleased

5. While hospitalized, were you advised to buy medicines or other sanitary supplies? 5. While hospitalized, were you advised to buy medicines or other sanitary supplies? Yes No

6. Have you received clear explanations regarding the diagnosis, the investigations to be carried out and the treatment you will follow (medicine / physiotherapy)? 6. Have you received clear explanations regarding the diagnosis, the investigations to be carried out and the treatment you will follow (medicine / physiotherapy)? Yes No

7. Would you recommend to a close person to be treated at this hospital? 7. Would you recommend to a close person to be treated at this hospital? Yes No

8. Is your health better at discharge? 8. Is your health better at discharge? Yes No

9. Have you been asked for money or gifts by doctors or nurses? 9. Have you been asked for money or gifts by doctors or nurses? Yes No

10. Did you receive and signed the informed consent / consent for investigations and treatment upon admission? 10. Did you receive and signed the informed consent / consent for investigations and treatment upon admission? Yes No

11. Have you received information about your rights and obligations as a patient / carer? 11. Have you received information about your rights and obligations as a patient / carer? Yes No

Proposals to improve the quality of services: